Refund Policy

1. Service Bookings

​

• All bookings are confirmed once payment or deposit (if required) is received.

• Customers are encouraged to provide accurate details when booking to avoid misunderstandings.

​

​

2. Cancellations & Rescheduling

​

• 24-Hour Notice: Customers may cancel or reschedule their appointment at least 24 hours before the scheduled service time without penalty.

• Late Cancellations: Cancellations made less than 24 hours before the service may be subject to a cancellation fee (up to [X]% of the service cost).

• No-Shows: If our team arrives at the scheduled time and is unable to access the property or the service is refused, the booking will be treated as a completed service and is non-refundable.

 

​

3. Refund Eligibility

​

Refunds may be issued in the following cases:

 

• If we are unable to provide the booked service due to circumstances within our control.

• If the service was prepaid and cancelled in line with our cancellation policy.

• If there is a verified issue with the quality of service delivered, and a resolution cannot be provided (e.g., re-cleaning or service adjustment).

 

 

Refunds will not be provided for:

 

• Dissatisfaction due to unrealistic expectations outside the agreed scope of work.

• Situations where the service could not be completed due to inaccurate information provided by the customer (e.g., wrong address, unsafe environment).

​

4. Refund Process

​

• Refund requests must be submitted in writing to puretouch.contact@gmail.com within 3 days of the service date.

• Approved refunds will be processed to the original payment method within 7–14 business days.

 

​

5. Contact Us

​

For questions about our Refund Policy, please contact us:

​