Privacy Policy

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Effective Date: August 23, 2025

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At Pure Touch Cleaning & Maintenance Services (“Pure Touch,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit puretouch.info or use our services.

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We comply with applicable privacy laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and, where relevant, international standards such as the General Data Protection Regulation (GDPR) for EU/UK users.

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1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email, phone number, address, and service details you provide.

• Transactional Data: Payment details (processed securely via third-party providers).

• Technical Information: IP address, browser type, device type, operating system, and website usage data.

• Cookies & Tracking Data: Information to improve functionality, personalize content, and analyze traffic.

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2. How We Use Your Information

We process your personal information for the following purposes:

• To provide, schedule, and deliver cleaning and maintenance services.

• To respond to inquiries and communicate about bookings.

• To process secure payments and send invoices.

• To improve website performance and customer experience.

• To comply with legal obligations in the UAE and abroad.

• To send marketing communications (only with your consent, where required).

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3. Legal Basis for Processing (GDPR)

For visitors from the EU/UK, we rely on the following legal grounds for processing:

• Contractual Necessity: To provide the services you request.

• Consent: For optional marketing communications and cookies.

• Legal Obligation: To comply with UAE and international law.

• Legitimate Interests: To improve our services and website functionality.

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4. Sharing of Information

We will never sell your personal information. However, we may share it with:

• Service Providers: Payment processors, IT support, and trusted vendors.

• Legal Authorities: If required under UAE or international law.

• Business Transactions: In the case of a merger, acquisition, or sale of assets.

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5. International Data Transfers

Your data may be transferred and stored outside of your country, including the UAE. Where applicable, we ensure safeguards are in place, such as Standard Contractual Clauses (SCCs) under GDPR.

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6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable UAE laws and regulations. Once data is no longer needed, it will be securely deleted or anonymized.

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7. Data Security

We use administrative, technical, and physical safeguards to protect your information. However, no transmission over the Internet is completely secure, and we cannot guarantee absolute protection.

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8. Your Rights

Depending on your location, you may have the right to:

• Access the data we hold about you.

• Request correction or deletion of personal data.

• Restrict or object to processing.

• Withdraw consent (where processing is based on consent).

• Request a copy of your data (data portability).

EU/UK users may exercise these rights under GDPR. UAE users have rights under Federal Decree-Law No. 45 of 2021 (PDPL).

To exercise your rights, please contact us at puretouch.contact@gmail.com

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9. Cookies & Tracking

Our website uses cookies to enhance functionality. You can control cookies through your browser settings. EU/UK users will be asked for consent before non-essential cookies are placed.

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10. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from children.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Effective Date.”

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12. Contact Us

For any privacy-related inquiries or requests, please contact us:

📧 Email: Puretouchmaintenance@gmail.com
📞 Phone (UAE): +971 54 711 2122
🏢 Address: Al Yasat Tower - Najda St - Al Danah - Zone 1 - Abu Dhabi

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We have designated a Privacy Officer responsible for ensuring compliance with UAE data protection laws. You can reach them via the above contact details.

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If you are a UAE resident and believe your rights under Federal Decree-Law No. 45 of 2021 have been violated, you may also contact the UAE Data Office (the official authority overseeing data protection in the UAE).

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If you are an EU/UK resident and feel your data rights are violated, you may also lodge a complaint with your local data protection authority.